Return Policy

Return Policy

At LoveSquishies, we want you to love your squishies. If you are not completely satisfied with your order, please read our return policy below.

Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must be unused, clean, undamaged, and in the same condition that you received it. It must also be in its original packaging when possible.

Items That May Not Be Eligible for Return

For hygiene and safety reasons, the following items may not be eligible for return:

  • Opened or heavily used squishy toys
  • Items with visible dirt, damage, stains, strong odors, or signs of misuse
  • Items that have been stretched, torn, bitten, washed incorrectly, or exposed to heat
  • Final sale items or gift cards
  • Items returned without approval

How to Request a Return

To start a return, please contact us at:

support@lovesquishies.com

Please include:

  • Your order number
  • The item you want to return
  • The reason for your return
  • Photos of the item, if applicable

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for return packages lost in transit.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include your order number and clear photos of the item and packaging so we can help resolve the issue.

Exchanges

We may offer exchanges depending on product availability. If you would like to exchange an item, please contact us first at support@lovesquishies.com.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to cancel it.